Privacy Policy & TERMS OF USE

TERMS OF WEBSITE USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Terms of website use

This terms of use, (together with the documents referred to in it), tells you the terms of use on which you may make use of our website www.dyaco.com (our site), whether as a guest or a registered user. Use of our site/s includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

·       Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 

·       Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

·       Our Cookie Policy, which sets out information about the cookies on our site.

 

Information about us

Dyaco.com is a site operated by Dyaco International ("We"). We are registered in Taiwan with our head office and main trading address being Dyaco International, 12F, No. 111 SongJaing Road, Taipei City, Taiwan, 10486.

We have registered offices internationally. We advise you to check with your regional office directly for the full detailed Privacy Policy applicable for your specific location.

Changes to these terms

We may revise these terms of use at any time by amending this page. 

Please check this page from time to time to take notice of any changes we made, as they are binding on you. 

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

[Our site is directed to people globally. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site, you do so at your own risk.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@dyaco.com.

Intellectual property rights

We or our partners are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us, our partners or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by International law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·       use of, or inability to use, our site; or

·       use of or reliance on any content displayed on our site. 

If you are a business user, please note that in particular, we will not be liable for:

·       loss of profits, sales, business, or revenue;

·       business interruption;

·       loss of anticipated savings;

·       loss of business opportunity, goodwill or reputation; or

·       any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply which can be requested by contacting info@dyaco.com.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. [If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.]

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Rights you licence

When you upload or post content to our site, you grant the following licenses:

·       A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and

·       A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.

We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact info@dyaco.com.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by International law. 

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by International law.

Contact us

To contact us, please email info@dyaco.com

 

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our website www.dyaco.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use policy.

www.dyaco.com is a site operated by Dyaco International (we or us). We are registered in Taiwan with our head office and main trading address being Dyaco International, 12F, No. 111 SongJaing Road, Taipei City, Taiwan, 10486.

We have registered offices internationally. We advise you to check with your regional office directly for the full detailed Privacy Policy applicable for your specific location.

 

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

·      In any way that breaches any applicable local, national or international law or regulation.

·      In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·      For the purpose of harming or attempting to harm minors in any way.

·      To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).

·      To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

·      To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

·      Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use policy.

·      Not to access without authority, interfere with, damage or disrupt:

·      any part of our site;

·      any equipment or network on which our site is stored; 

·      any software used in the provision of our site; or 

·      any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

·      Chat rooms

·      Bulletin boards

·      Blogs

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. 

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. 

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

·      Be accurate (where they state facts).

·      Be genuinely held (where they state opinions).

·      Comply with applicable law in any country from which they are posted.

Contributions must not:

·      Contain any material which is defamatory of any person.

·      Contain any material which is obscene, offensive, hateful or inflammatory.

·      Promote sexually explicit material.

·      Promote violence.

·      Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·      Infringe any copyright, database right or trade mark of any other person.

·      Be likely to deceive any person.

·      Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·      Promote any illegal activity.

·      Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

·      Be likely to harass, upset, embarrass, alarm or annoy any other person.

·      Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·      Give the impression that they emanate from us, if this is not the case.

·      Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use policy upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

·      Immediate, temporary or permanent withdrawal of your right to use our site.

·      Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

·      Issue of a warning to you.

·      Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·      Further legal action against you.

·      Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 

DYACO PRIVACY NOTICE

1                  INTRODUCTION

1.1              Welcome to Dyaco International’s (“Dyaco”, “we”, “us” or “our”) privacy notice.

1.2              We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1.3              For the purpose of the General Data Protection Regulation 2016/679 (“GDPR”) and the Data Protection Act 2018 the data controller is Dyaco International We are registered in Taiwan with our head office and main trading address being Dyaco International, 12F, No. 111 SongJaing Road, Taipei City, Taiwan, 10486.

We have registered offices internationally. We advise you to check with your regional office directly for the full detailed Privacy Policy applicable for your specific location.

1.4              This privacy notice aims to give you information on how Dyaco International, it’s affiliated companies and subsidiaries collects and processes your personal data through your use of our website and our doing business with you, including any data you may provide through our website when you sign up to our newsletter or purchase products from us.

However, it is important that you contact your regional office directly for full details of the Privacy Policy pertaining to your location.

1.5              It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2                  CONTACT

2.1              If you have any questions about this privacy notice, including any requests to exercise your legal rights, which are set out in paragraph 12below please contact our privacy manager by:

2.2              writing to the ‘privacy manager’ at Dyaco International, 12F, No. 111 SongJaing Road, Taipei City, Taiwan, 10486.; or

2.2.1         emailing the privacy manager whose email address is info@dyaco.com.

3                  THIRD-PARTY LINKS

3.1              This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

4                  THE DATA WE COLLECT ABOUT YOU

4.1              Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (i.e. anonymous data).

4.2              We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

4.2.1         Identity Data:includes first name, last name, title and (sometimes) place of work.

4.2.2         Contact Data:includes billing address, delivery address, email address and telephone numbers.

4.2.3         Transaction Data:includes details about payments to and from you or your business and other details of products you have purchased from us. We do not process your or your business’ credit card information. 

4.2.4         Technical Data:includes internet protocol (“IP”) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

4.2.5         Profile Data: includespurchases or orders made by you, your interests, preferences, feedback and survey responses.

4.2.6         Usage Data:includes information about how you use our website and products.

4.2.7         MarketingandCommunications Data: includes your preferences in receiving marketing from us and your communication preferences.

4.3              We also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

4.4              We do not collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4.5              Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products). In this case, we may have to cancel a product you have with us but we will notify you if this is the case at the time.

5                  HOW IS YOUR PERSONAL DATA COLLECTED?

5.1              We use different methods to collect data from and about you including through:

5.1.1         Direct interactions:you may give us your Identity, Contact and Transaction Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you order our products, request marketing to be sent to you, enter a promotion or survey, or give us some feedback.

5.1.2         Automated technologies or interactions:As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please refer to our Cookies policy for further information. 

5.1.3         Third parties or publicly available sources.We may receive personal data about you from various third parties as set out below:

5.1.3.1     Technical Data from analytics providers,advertising and social media networks, andsearch information providers; and

5.1.3.2     Contact and Transaction Data from providers of technical, payment and delivery services.

6                  HOW WE USE YOUR PERSONAL DATA

6.1              We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

6.1.1         where we need to perform the contract we are about to enter into or have entered into with you;

6.1.2         where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We define what legitimate interests are further below in this paragraph; or

6.1.3         where we need to comply with a legal or regulatory obligation.

6.2              Generally we do not rely on consent as a legal basis for processing your personal data. Where we do rely on consent, you have the right to withdraw consent at any time by contacting the privacy manager (please find the contact details in paragraph 2).

6.3              We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Transaction

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy notice

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study customer feedback)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content, social media content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you 

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about products that may be of interest to you via web content, email, post, SMS and/or telephone, dependent on your opted-in marketing preferences

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products and grow our business)

 

6.4              We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing).You will receive marketing communications from us if you have requested information from us or purchased products from us and, in each case, you have not opted out of receiving that marketing.

6.5              You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time (please see paragraph 2). Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of our general management of product purchase, product experience or other transactions we have entered into with you.

6.6              In this paragraph 6, when we say “legitimate interest”, we mean the interest of Dyaco’s business in conducting and managing our business to enable us to deliver the best products and services and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

7                  COOKIES

A cookie is a small file of letters and numbers that we store via your browser on the hard drive of your computer or your mobile device, if you consent.

We may automatically collect and store certain information about your interaction with our website, including IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and related data. We use this information, which does not identify individual users, solely to improve the quality of our products and services.

 

By consenting to this cookie policy ("Cookie Policy"), you acknowledge and consent to our website using cookies and other similar technologies (as described below) to distinguish you from other users of our website and for analytics. This helps us to provide you with a good experience during your visit to our website. This also allows us to improve our website and provide you with tailored content and advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

8                  DISCLOSURES OF YOUR PERSONAL DATA

8.1              We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 6.3above;

8.1.1         service providers acting as data processors who provide IT, website, CRM, regulated payment institutions and system administration services;

8.1.2         professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services;

8.1.3         Tax authorities & Customs, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances; and

8.1.4         third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

8.2              We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

9                  INTERNATIONAL TRANSFERS

9.1              If you are based inside the European Economic Area (“EEA”), we do not transfer your personal data outside the EEA.However, some of our external third parties which we use from time to time are based outside the EEA so, in those instances, their processing of your personal data will involve a transfer of data outside the EEA.Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

9.1.1         we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

9.1.2         where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in the EU.

10              DATA SECURITY

10.1           We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

10.2           We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11              HOW LONG WE KEEP PERSONAL DATA FOR

11.1           We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

11.2           To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

11.3           We keep details about our customers for up to 10 years (particularly in order to reflect the length of any warranty periods) however we will minimise the amount of personal data that we hold about you to the personal data which we need to retain. 

12              YOUR LEGAL RIGHTS

12.1           Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

12.1.1      request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;

12.1.2      request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;

12.1.3      request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (please see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

12.1.4      object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;

12.1.5      request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

12.1.6      request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and

12.1.7      withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

12.2           You have the right to make a complaint at any time to your local regulatory or supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns in the first instance before you do so. 

13              CHANGES TO THE PRIVACY NOTICE

Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by email or, where you have not provided us with an email address, by post. Please check back frequently to see any updates or changes to our privacy notice.